The Atrium Hotel on Third

“The room was newly decorated and quiet. The location was perfect. We would stay again.”

The room had a fresh new look and was very quiet, and the location was spot on. Nothing to complain about.

Bradley·منذ شهرين

“It was good but items were lacking”

The place was well situated, modern, spacious, and clean. I wished there were more towels, and although there was a hair‑and‑body wash combo, I still needed conditioner; most hotels now offer both shampoo and conditioner.

Kelley·منذ شهرين

The location was exactly what I needed, and I didn’t eat breakfast on either day. The hotel is still in transition, so I’ll definitely return. The only drawback was that my window faced the atrium/lobby instead of outside.

Bradley·منذ 3 أشهر

“Shabby rooms for Booking.com guests because according to them it was a discounted online booking.”

Location. Racist staff, unhelpful and did not have a customer first service towards me. I could see better service towards other American guests. Bad shower faucet, room changed to one with worn dusty carpet; then changed offer to give a nicer room at $50 extra/day upgrade or leave the hotel at 7.30pm that day. So I paid for the upgrade and stayed. Next day I asked to change back to my former room then was given a similar room with no issues. Then I requested to check out cos my stay was cut short over the weekend and be refunded they said no. Asked me to call Directly but the number on my reservation went to the Atrium Hotel front desk. The staff I spoke to explained that I could rollover the remaining days on my next visit. Returned on the Monday and was told I was charged for the 2 nights I did not stay because they had no guests in the room. In summary I spoke to several staff, not once did the manager show up to talk to me or resolve the situation. She replied on the account of the one staff who did not honor the discussion I had with other staff, roll back on every courtesy offer by other staff to me. And presented my request to the manager like I was being a difficult guest

Feyisayo·منذ 9 أشهر

“Would not recommend this property until the renovations have been completed.”

The rooms had been recently renovated and the beds were very comfortable. However, the property was under construction; we only discovered the extent of it when we checked in. There was no pool, sitting area, or bar, and breakfast was not available as advertised. Our TV didn’t work, the temperature was too hot, and the thermostat seemed impossible to adjust.

Dee·منذ 10 أشهر