Exceptional service provided by the staff
It was within walking distance to the beach
The hotel was very clean
The beach and pool areas were fantastic
استخلصته Parley من أحدث 100 من أصل 682 تقييماً موثقاً من النزلاء
60 m² · 1 extra-large double bed · يتسع لـ 3 ضيوف · جناح
The Ocean Front Suite offers spacious accommodations with an extra-large double bed, providing exceptional comfort. Standout features include a private balcony with ocean view, a private Jacuzzi, and a minibar. The room also boasts modern amenities and a highly rated bed.
الأسرّة 8.7/10 · ذكرها 220 ضيفًا
60 m² · 1 king bed · يتسع لـ 3 ضيوف · جناح
The Sunset Suite One King Bed features a private balcony and terrace that provide a view. Inside, a king‑size bed accommodates up to three guests, and the suite includes a hot tub, air‑conditioning, fan, tile/marble floor, dressing room, wardrobe, safety deposit box, telephone, wake‑up service, iron and ironing facilities, as well as a tea/coffee maker; upper floors are reachable by elevator. The en‑suite bathroom offers a bath or shower, free toiletries, hairdryer, bathrobe, slippers and towels, while entertainment and connectivity are covered by a flat‑screen TV with cable channels, free Wi‑Fi, a minibar and a coffee machine.
الأسرّة 8.7/10 · ذكرها 180 ضيفًا
55 m² · 1 extra-large double bed and 1 bunk bed · يتسع لـ 3 ضيوف · جناح
The Family Suite offers a spacious layout, partial ocean view, and balcony. It features a king-size bed, bunk bed, and amenities like free WiFi, air conditioning, minibar, and coffee machine, providing exceptional comfort and convenience for families.
الأسرّة 8.7/10 · ذكرها 220 ضيفًا
55 m² · 2 double beds and 3 single beds · يتسع لـ 4 ضيوف · جناح
The Family Suite offers spacious accommodations with a partial ocean view, a private balcony, and a well-appointed bathroom. Amenities include free WiFi, a minibar, and a coffee machine, providing exceptional comfort and convenience for guests.
الأسرّة 8.7/10 · ذكرها 220 ضيفًا
55 m² · يتسع لـ 4 ضيوف
60 m² · يتسع لـ 4 ضيوف
55 m² · يتسع لـ 3 ضيوف
60 m² · يتسع لـ 4 ضيوف
62 m² · يتسع لـ 3 ضيوف
55 m² · يتسع لـ 3 ضيوف
55 m² · يتسع لـ 4 ضيوف
“Solo vale la pena el porqué acuático para los niños, todo lo demás es en general de baja calidad para el precio”
The hotel’s proximity to the airport was convenient, the family room was very comfortable, the water park was beautiful and well‑maintained, and both the Florencia and Samurai restaurants served delicious food with pleasant service and a good buffet selection. The downside was the staff training and overall service: only Florencia and Samurai treated us well, while at Maguey the waiter practically threw dishes at us, the buffet staff didn’t even offer coffee, and most waiters were rude; cleaning of the pool area and the rooms was subpar—everything looked lifted but wasn’t even swept, and the exterior of the hotel still needs a lot of maintenance.
The food gallery offered a good variety of dishes, but the facilities need upgrading; the beautiful online photos don’t match reality.
The restaurants were actually closed, the kids’ area was shut too, and only two bars stayed open during the day; by 10 pm the fun stopped, everything was switched off and they really should keep a bar running until about 1 am. We definitely wouldn’t go back to this hotel.
“Decepcionado”
The food was good, but moving between the kids’ area and the rest of the facilities was uncomfortable, and the deterioration and lack of maintenance were obvious in every aspect.
“Stay away from the annoying Infinity luxury travel workers and don’t accept their invitation.”
I liked the experience. My kids enjoyed it all. What really ruined our stay, though, was our experience with the Infinity staff. We were invited to attend a sales presentation, enjoy free breakfast, and simply listen with no commitment whatsoever. Based on that, we agreed to attend. Once we were there, however, we felt heavily pressured to become members. We were encouraged to put down $2,000–$3,000, and when we repeatedly said no, the staff’s attitude completely changed. They became irritated, unfriendly, and made us feel uncomfortable for not agreeing to the membership. The worst part was when the lady questioned why we had accepted the free breakfast and attended the presentation if we weren’t going to become members. I explained that we agreed because we were specifically told there was no commitment. We should not have been made to feel guilty or pressured simply because we declined. A sales presentation should not leave guests feeling uncomfortable, pressured, or punished for saying no. Unfortunately, this interaction completely ruined our experience at Sea-Dust. We came to relax and enjoy ourselves, not to be pressured into spending thousands of dollars. Oh and it’s very hot and humid inside the resort and in most of the restaurants. Our room was the only fresh place
“Solo vale la pena el porqué acuático para los niños, todo lo demás es en general de baja calidad para el precio”
The hotel’s proximity to the airport was convenient, the family room was very comfortable, the water park was beautiful and well‑maintained, and both the Florencia and Samurai restaurants served delicious food with pleasant service and a good buffet selection. The downside was the staff training and overall service: only Florencia and Samurai treated us well, while at Maguey the waiter practically threw dishes at us, the buffet staff didn’t even offer coffee, and most waiters were rude; cleaning of the pool area and the rooms was subpar—everything looked lifted but wasn’t even swept, and the exterior of the hotel still needs a lot of maintenance.
“Decepcionado”
The food was good, but moving between the kids’ area and the rest of the facilities was uncomfortable, and the deterioration and lack of maintenance were obvious in every aspect.
The food gallery offered a good variety of dishes, but the facilities need upgrading; the beautiful online photos don’t match reality.
“Stay away from the annoying Infinity luxury travel workers and don’t accept their invitation.”
I liked the experience. My kids enjoyed it all. What really ruined our stay, though, was our experience with the Infinity staff. We were invited to attend a sales presentation, enjoy free breakfast, and simply listen with no commitment whatsoever. Based on that, we agreed to attend. Once we were there, however, we felt heavily pressured to become members. We were encouraged to put down $2,000–$3,000, and when we repeatedly said no, the staff’s attitude completely changed. They became irritated, unfriendly, and made us feel uncomfortable for not agreeing to the membership. The worst part was when the lady questioned why we had accepted the free breakfast and attended the presentation if we weren’t going to become members. I explained that we agreed because we were specifically told there was no commitment. We should not have been made to feel guilty or pressured simply because we declined. A sales presentation should not leave guests feeling uncomfortable, pressured, or punished for saying no. Unfortunately, this interaction completely ruined our experience at Sea-Dust. We came to relax and enjoy ourselves, not to be pressured into spending thousands of dollars. Oh and it’s very hot and humid inside the resort and in most of the restaurants. Our room was the only fresh place
The restaurants were actually closed, the kids’ area was shut too, and only two bars stayed open during the day; by 10 pm the fun stopped, everything was switched off and they really should keep a bar running until about 1 am. We definitely wouldn’t go back to this hotel.
