Maratua Dive Center And Lodge

I liked the area and the view, and the diving crew was friendly, yet the staff from arrival to departure, especially the manager, were not pleasant; we showed up around 2 pm, were told our rooms weren't ready by other staff, and the manager was nowhere to be found. I tried to arrange an open‑water course before arriving but got no reply, so I paid another resort for it. Whenever we asked for help he was unhelpful and we felt like a nuisance, so we spent most of our time at other resorts that welcomed us. One evening the diving crew invited us to a local dinner, but the manager told us we weren't supposed to be there and told us to leave, acting unprofessionally and seeming annoyed to work there.

Michaela·منذ أسبوع

“Preiswerte, solide Unterkunft - jedoch mit viel Potential…”

The rooms were nice and cheap, and the instructor Kadek and staff like Haze and Raven were very friendly; we even got an upgrade because we were the only guests. I regret not giving a higher rating, but I think the resort needs honest feedback: the manager Azlan was not friendly, rarely present, and made us feel unwelcome. Generally, nobody was reachable when we needed something, and the room wasn’t ready at check‑in; it felt like a surprise that we had arrived. No one was there to handle check‑in (the manager was absent), so we had to wait. We had tried to contact them multiple times before, got no response, and their WhatsApp number was barely answered, forcing us to reorganise our arrival elsewhere. Breakfast was basic (toast, noodles, etc.), many items were empty (e.g., jam jars were empty for days; looking into the cupboards under the buffet made me lose appetite). Overall, the resort seems stuck in the COVID era; the shared areas look dirty and old. For diving, we couldn’t arrange a trip with MDC because Kadek was absent for personal reasons, no one else was there, and the divemaster wouldn’t plan dives the night before. Equipment seemed in order and we would have liked to dive with Kadek. Other activities like a whale shark tour are very expensive, mainly due to high fuel costs; for small groups it’s especially pricey. It would be great if they could plan such trips once a week so guests could share the cost.

Luca·منذ أسبوع

“Erschrekend, ich empfehle jede andere Unterkunft.”

I cannot recommend this place or the dive base: the agreed pickup at the ferry terminal was simply forgotten, and our early dive requests for the next day were ignored. Manager Azman was often unreachable and kept us waiting for days over supposedly bad weather (e.g., the whale shark trip to Sangalaki that other dive shops handled without problems). A changed trip to Kakaban was charged in full for two people even though we only did one dive. Serious safety issues: ashtrays were right next to oxygen bottles; when a mid‑depth diver showed clear symptoms of decompression sickness, there was no first aid or oxygen. Dangerous dive planning: an OWD diver was scheduled for a 43 m dive with a decompression stop, but briefings ignored real conditions (strong currents in channels where reef hooks and AOWD would have been necessary). Breakfast was very simple (toast, egg, noodles/rice). Dinner is not recommended—better to rely on village restaurants.

Sebastian·منذ 4 أسابيع

“Lovely relaxing stay, great outlook and location.”

The spot is great for snorkeling and the dive centre is right on site, but the pre‑arrival communication lagged a bit. It would have been nice to see snacks and drinks for sale, and a more frequent room cleaning—once every five days—would improve things.

Sylvia·منذ شهر

The location is very beautiful, but unfortunately our experience was extremely disappointing. The room was dirty and clearly poorly maintained. I opened the refrigerator to see if there was anything inside and found it full of mold. When we tried to shower, the showerhead barely worked — water was coming out of only one tiny hole, so we had to shower using the lower faucet instead. Overall, everything looked neglected and in need of maintenance. The next morning, we had an excursion and requested a breakfast/lunch box to take with us. They gave us one boiled egg and a slice of toast with Nutella. Apart from being an extremely poor breakfast, this was particularly unacceptable because I had already clearly explained that I cannot eat gluten. The most serious issue happened with our meal. Because of my food intolerance, we specifically ordered plain grilled chicken with rice and clearly explained that it could not contain soy sauce or gluten. Despite this, they prepared the chicken with soy sauce. When I explained that I could not eat it and that I had spent practically the entire day without food because of this, the employees laughed. One of them even said that he had prepared the chicken himself and laughed in my face when I explained why I could not eat it. I found this attitude incredibly disrespectful and completely unacceptable, especially when dealing with a guest's dietary restrictions. I also reported the problems with the shower and the moldy refrigerator, and the only response I received was “OK.” No apology, no concern, and no apparent attempt to resolve any of the issues. A beautiful location cannot compensate for a dirty room, poorly maintained facilities, and, most importantly, such a careless and disrespectful attitude toward a guest’s dietary restrictions. Our experience was extremely disappointing. The location is very beautiful, but unfortunately our experience was extremely disappointing. The room was dirty and clearly poorly maintained. I opened the refrigerator to see if there was anything inside and found it full of mold. When we tried to shower, the showerhead barely worked — water was coming out of only one tiny hole, so we had to shower using the lower faucet instead. Overall, everything looked neglected and in need of maintenance. The next morning, we had an excursion and requested a breakfast/lunch box to take with us. They gave us one boiled egg and a slice of toast with Nutella. Apart from being an extremely poor breakfast, this was particularly unacceptable because I had already clearly explained that I cannot eat gluten. The most serious issue happened with our meal. Because of my food intolerance, we specifically ordered plain grilled chicken with rice and clearly explained that it could not contain soy sauce or gluten. Despite this, they prepared the chicken with soy sauce. When I explained that I could not eat it and that I had spent practically the entire day without food because of this, the employees laughed. One of them even said that he had prepared the chicken himself and laughed in my face when I explained why I could not eat it. I found this attitude incredibly disrespectful and completely unacceptable, especially when dealing with a guest's dietary restrictions. I also reported the problems with the shower and the moldy refrigerator, and the only response I received was “OK.” No apology, no concern, and no apparent attempt to resolve any of the issues. A beautiful location cannot compensate for a dirty room, poorly maintained facilities, and, most importantly, such a careless and disrespectful attitude toward a guest’s dietary restrictions. Our experience was extremely disappointing

Giorgio·منذ شهر