“Very disappointing 😞”
We finally received a decent room, but upon arrival the front desk told us the hotel was fully booked even though I’d prepaid a week earlier; after a 15‑minute wait the receptionist returned with a room, and if she hadn’t, I’m not sure what would have happened. The air conditioner in that room was noisy, and the next morning a wet patch from the unit spread to the middle of the room. I spoke with the manager, who promised to fix it that evening, but when I returned the room had two loud fans on the floor and only a small area was dry. We told the staff it was unacceptable to stay there, and again they cited full occupancy but eventually found us another room, which turned out to be very good. At checkout I asked the manager for compensation for all the problems, but he apologized and offered nothing, which felt unprofessional. I paid $350.00 for two nights and expected a great room, so I was very disappointed.
Johnمنذ 3 أيام