Hotel Boutique Villas Segovia Cozumel

The room was big and the location was quiet. However, the bathrooms clearly need an upgrade.

Lotte·منذ أسبوعين

“relax”

The hotel’s style, tranquility, cleanliness, order, good location, available and kind staff, and the feeling of home.

Katiuscia·منذ شهر

“Un lugar con mucho potencial y oportunidades para mejorar”

Overall, the people were friendly and the stay was calm, but there’s room for improvement with staff training, especially to guide guests on island activities, spots, and recommendations, and to strengthen service focus. The room was clean and the air conditioning worked well. Towels showed noticeable wear and the bed was uneven, likely due to the mattress or base. The pool was pleasant, though its cleanliness varied during our stay. The hotel has great potential and could improve significantly with better maintenance and attention to detail. I especially want to praise the staff member who served us on Saturday in the kitchen; the food was excellent and their service outstanding. With some maintenance, training, and service tweaks, the hotel could offer a much better experience. The bed was the only issue.

Fernando·منذ شهر

“Muy amable y eficiente todo el personal”

Breakfast was delicious with many options, and we loved the hotel, feeling very pampered.

Ana·منذ شهرين

“Mi experiencia”

The staff were attentive and the hotel is beautiful. Nothing was lacking; everything was great.

Emmanuel·منذ شهرين