Hampton Inn & Suites Norfolk-Airport

“Completely unacceptable to make us wait like that at that hour.”

We arrived at 1am after our 11pm arrival flight was delayed. I had already made a reservation. Upon arriving at this hour, we were told that the electronic system they use was currently under maintenance and they wouldn't be able to check us in until the maintenance window closed. We waited in the lobby with my 2yo son until 145am because they wouldn't check us in

Alana·منذ 3 أسابيع

The front desk team was friendly and the airport shuttle driver, Cherry, was fantastic. The hotel’s location is close to the airport. However, the shower door and surrounding area need upkeep, and the mirrors in the rooms were smudged and dirty. It would be nice if they sold wine bottles that guests could take to their rooms.

Katherine·منذ 4 أسابيع

“Staff was very nice.”

The location was good. I didn’t like the powdered eggs.

Michael·منذ شهرين

“Chose a different hotel.”

Nothing positive; the hotel was old. It really needs an update, it’s old and run down.

Linda·منذ 3 أشهر

“Excellent!”

We got in very early for check‑in and they went above and beyond to get our room ready. We were able to check in early and were thrilled after a long overnight flight. Highly recommend! Everything else was fine.

Debra·منذ 3 أشهر