“Great food, cold room, a disturbing noise, lack of sleep. Disappointing stay overall.”
Dinner at the restaurant was excellent and good value, and the staff were pleasant, attentive, and helpful. The hotel itself is high‑standard with clean rooms. Our room was cold and the electric radiator didn’t seem to work. A constant low humming, like a generator, ran through the night and kept us from sleeping. I tried to raise these issues in the evening: I rang reception twice, but both calls went to the answering machine; I rang the bar twice, but no one answered. The next morning the receptionist apologized and promised her manager would respond once back on duty, but I heard nothing. On 26 September I emailed the hotel because I didn’t want to leave a review without giving them a chance to reply. It is now 30 September and I still have no reply, not even an acknowledgement. The food was excellent, but a cold room, disturbing noise, no way to contact staff overnight, and no follow‑up made this a disappointing stay.
Paul·منذ شهر