Royal Hotel Oran

“Court mais agréable”

The stay was okay, nothing more.

Ali·منذ 4 أسابيع

“Coquille vide personnel digne d’un film humoristique”

The location was perfect, but at night it’s best not to wander the area. We stayed three nights at the Sofitel d’Oran and the hotel overall disappointed us: the experience didn’t match the level of service expected from a five‑star property. On arrival, the bathroom was broken and we had to wait about two and a half hours for it to be fixed. After dinner, we discovered that bringing food into our room was prohibited; the doorman told us this in an aggressive, vulgar tone, grabbed our bag, and offered no explanation or alternative. At reception we received no further clarification. An establishment can have rules, but it must inform guests upon arrival and enforce them courteously. The shuttle service also baffled us: we were told it had to be booked 24 hours in advance, a condition that wasn’t clearly presented. The next day the room wasn’t cleaned; we were told it had been forgotten and then offered to send someone, even though we were already in bed and wanted to rest. Other interactions left the same impression: a visibly annoyed concierge when we asked for directions to breakfast, and a bartender who initially refused a 1,000‑dinar bill because of a pen‑stamped note, before accepting a torn bill. Breakfast itself took place in an unwelcoming atmosphere. Finally, a sewer odor wafted from the bathroom. We’ve stayed at several Sofitel hotels before and usually choose this brand to find a certain level of service when visiting an unfamiliar city. Here we found neither that attention nor professionalism.

Nadia·منذ شهر

The hotel was very well maintained and the staff were amazing and helpful.

Zainab·منذ شهرين

“Elegância, limpeza e conforto”

The architecture of the hotel is elegant, and the room is comfortable. There are many dining options and a range of other high‑quality services available to guests. The staff are helpful and polite. The area around the hotel can feel a little unsafe at night.

Tiago·منذ 5 أشهر

“Worth it. But avoid the lobby - it stinks.”

The staff and rooms were great. The lobby, seating area, and tea rooms all smelled like cigarette smoke—disgusting. The hotel should have clear smoking and non‑smoking zones.

Theodor·منذ 6 أشهر