Best Western Gudauri

I gave it a perfect 10/10 because everything about the stay was absolutely wonderful: the Gudauri location, the staff’s warm welcome and attentiveness, and the delicious food all surpassed my expectations, offering great value for money; the atmosphere, service, comfort, and meticulous detail made the visit truly enjoyable, and I’d gladly return and recommend it to anyone visiting Gudauri.

Alana·منذ 3 أسابيع

The stay was great value for the cost, the staff were attentive, the breakfast was delicious, the room was well equipped, the location convenient, parking had no issues, and the hotel is pet friendly.

Vladislav·منذ 4 أسابيع

“Not recommended at all”

The only highlight was the game room, but the house was filthy, the corridor smelled like cigarettes, a window was broken, and the room’s cleaning was awful.

Isaac·منذ شهر

The room was tidy and the mattresses felt fairly new and comfy, yet we chose Best Western hoping for a certain level of quality and Western standards, and we were sorely let down. When we asked the receptionist what to do in the area in September, she said there was basically nothing but shopping and told us to just stay in our room. We asked about hiking trails and she said there were none, even though we later found them ourselves. Why didn’t she tell us? She didn’t know if the cable car was running. The staff seemed unmotivated and unhelpful. The jacuzzi and hot tub, “of course,” were not working either. Breakfast was another let‑down: staff were on their phones instead of attending to guests, used dishes weren’t cleared, cutlery and food weren’t replenished, and we had to ask for hot water. The coffee tasted awful. Overall, the service was far below what we expected from a Best Western hotel. We chose the hotel specifically for reliable quality and Western standards, but that was not our experience.

André·منذ شهر

I was given a free room upgrade and allowed to check‑in earlier than usual; everyone was very friendly, the room was clean and cozy, and it even had a fridge. It was great!

Anna·منذ شهرين