“Completely unacceptable by any measuring criterion”
Nothing. 1) No one on site. Remote video check in. 2) First room REEKED of marijuana. Changed rooms same floor. It was fine for and hour 1/2 and then it too began to smell of marijuana too. 11 pm and we’re already in bed. 3) not one glass or paper cup in room. No one on site to help. Too late to go buy one. Had to take medicine from cupped hands. 4) coughed all night. Thought it was the marijuana. Turns out, hvac had no door and filter was PITCH BLACK with filth and mold. 5) The door BLEW OPEN early in the morning while we were sleeping. Popped the dead bolt. When we investigated, we discovered that the door did not latch. So we were sleeping in an unsecured room in a fairly questionable area all night. 6) This meant we could not leave the room to go drive somewhere to get food or a drink in a cup, as there was no way to lock the door 7) inattentiveness of staff. When they sent a maintenance woman/maid (I don’t know which) she strongly hip checked the door and was able to get it to latch. I’m sorry but a senior guest in a hotel should not be required to hip check a door with a keypad in a hotel to make it latches. She did remain to witness that, indeed the door did not latch without extreme measures. She seemed very unimpressed. 8) After waiting all day, we were told we would not be issued a refund because we waited till “right before checkout” to tell them of the problem. Which is not true. We notified them after we got up and my husband got back with food and drink to take our meds at 9:00 am
Cathieمنذ سنة