Mahanuge Hotel Polonnaruwa

“Highly dissapointed”

Extremely disappointed and frustrated with this experience. I made my booking well in advance , only to arrive at the property and be told that there was no room available for me. I was then informed that the management had changed and that bookings made under “Mahanuge” could no longer be accommodated. What makes the situation even more confusing and unacceptable is that the property is now operating as “Roy’s Polonnaruwa,” while all the signs and boards at the location still clearly display the name “Mahanuge.” If the management has changed, they should have updated their listing and stopped accepting bookings under the previous property name. Customers should not be left to suffer because of poor communication or internal management issues. It is also very concerning that there may be two accounts for the same property, possibly with different rates, allowing them to choose which bookings they want to honor. I cannot confirm this, but the circumstances certainly give that impression. Arriving at a hotel with a confirmed advance booking and being told that they simply cannot accommodate you is completely unacceptable. This caused unnecessary stress, inconvenience, and a great deal of disappointment, especially after making the booking in advance and relying on the confirmation. I strongly recommend that future guests verify their booking directly with the property before travelling. Based on my experience, I would not trust this property with a confirmed reservation again

Indira·منذ شهر

The staff treated us like VIPs—nothing was too much. They were generous with late check‑out and the pool was fantastic. We had no complaints; it was a great stay.

Rachael·منذ شهر

The location and greenery were great. A few old items could use replacement.

Mohamed·منذ 4 أشهر

“Didn’t like the hotel will not come back”

The hotel’s proximity to the road was convenient. However, cleanliness fell short: linens and bathrooms weren’t properly cleaned. I had requested a downstairs room for wheelchair access, confirmed before arrival, but the staff were unaware of it. Breakfast was also problematic—our booking wasn’t recognized, plates were dusty, and the fruit juice was stale. Staff communication was poor and the service felt unfriendly. Housekeeping, internal communication, and customer service all need major improvement.

Udani·منذ 4 أشهر

“Staff should be further train to treat the clients and meal was good.”

The meal was tasty overall. Breakfast was included in our package, although the selection was limited, it was still delicious. The garden was clean, nice, and well maintained. Dinner was also good. Altogether, we enjoyed the meals and the atmosphere. We were disappointed with some parts of our stay. The housekeeping staff member assigned to our room was not polite and behaved rudely towards us. We took dinner in the room before 10.15pm when we call to clean it anyone didn't answer. If emergency it's that so? Although breakfast was included in our package, the variety and quantity were limited. The vehicle parking area should also be closer to the hotel for guests’ convenience. Another uncomfortable experience was at the pool area. While my wife and I were using the pool, a staff member sat nearby and kept watching us, which made us feel uncomfortable. We hope these issues will be improved for future guests

Prashani·منذ 5 أشهر