“Excelente estancia”
The room and service at the bar, restaurant, and buffet were good. The daytime entertainment left a lot to be desired.
Dizمنذ 3 أسابيع
لحظة من فضلك…
★★★★·Playa del Ingles·8.7
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أو اكتبها ببساطة — «حوالي يوم 20، ثلاث ليالٍ»
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The Grupotel Orquidea in San Agustin boasts direct beachfront access, a sun terrace, and lush garden. Guests relax by the year-round outdoor pool or on the beach. Rooms feature air-conditioning, balconies, and modern amenities. The hotel offers a fitness room, wellness packages, and a children's playground. European cuisine is served at the on-site restaurant, with a nearby Aqualand Maspalomas and Gran Canaria Airport 20km away.
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كيف يقيّم النزلاء الفندق، جانبًا بجانب.
The room and service at the bar, restaurant, and buffet were good. The daytime entertainment left a lot to be desired.
Diz·منذ 3 أسابيع
The complex is large, clean, and well maintained, and the staff are genuinely friendly, smiling, and helpful, which is very appreciated. There are also activities and entertainment, mostly in English, which makes sense given the high number of English‑speaking tourists. The airport’s proximity is another plus, especially when traveling with young children. The room layout worried us a lot with our two little ones. Inside the room there are 3 steps between the different areas. With a one‑year‑old who just started walking, this setup is frankly dangerous and requires constant supervision. Just 3 minutes after arrival, our one‑year‑old fell down the stairs and hurt his mouth, bleeding. It surprised us, and despite our vigilance, the accident happened very quickly. This immediately made us aware of the lack of family‑friendly design in such rooms. We find it especially regrettable since the hotel hosts many families with toddlers. In our view, it would be sensible to offer rooms without interior steps to families with babies. Dining was the major downside. The hotel offers all‑inclusive, so we expected decent food. Unfortunately, the meals were very disappointing: many frozen items, little flavor, bland dishes, and a selection that did not convince us. For an all‑inclusive stay, this is clearly an area that needs improvement. Location-wise, the hotel sits in a small, mainly tourist area surrounded by other hotels and a few restaurants. There is very little local life or shops within walking distance. To reach Las Palmas, Maspalomas, or other parts of the island, you almost always need a bus or car. Personally, I found the location quite isolated and inconvenient for exploring the island. The “resort” vibe is strong: if you’re looking for a stay where you mostly stay at the hotel, with pool, entertainment, and all‑inclusive, it might suit you.
Otmane·منذ 3 أسابيع
The atmosphere was calm and the food was good.
Sonia·منذ 3 أسابيع
En general nos gustó todo, el buffet tiene muchísima variedad donde elegir y se come bastante bien. Luego la habitación cómoda y amplia para nosotros y la niña, el trato a sido de 10 y muchísima variedad para que los peques puedan disfrutar y jugar, la verdad que esa parte en la que los peques tengan una amplia elección de disfrute es muy importante y lo destaco mucho, mi hija a disfrutado muchísimo 😃 lo recomiendo al 100% y repetiremos seguro!. Las animaciones que eran en otros idiomas y nada en español y el tema de aparcamiento
Nerea·منذ 3 أسابيع
The hotel staff were kind, attentive, and close to everyone – reception, cleaning, maintenance, the pool team, and especially the restaurant buffet crew. They’re a great team. The hotel is aimed at English‑speaking tourists, so almost everything is in English. This excludes the expectations you have when choosing a family‑friendly complex with family‑oriented activities; you can’t enjoy or use certain services if you don’t speak the language (e.g., pool activities, nighttime shows for kids, Kids Club – when I asked the monitors, they didn’t speak any Spanish, etc.).
Verónica·منذ 3 أسابيع