Oakwood Hotel & Residence Kuala Lumpur

Overall, everything was fine, and I had no complaints.

Ajit·منذ أسبوع

“Very poor condition and unpleasant stay - will not return.”

The location was convenient, but room 910 had a strong smoke odor that didn’t improve after housekeeping sprayed and refreshed the space. No hand soap was in the bathroom; when I asked, they gave me an unlabeled bottle. The room and bathroom looked poorly maintained: the curtain was unhooked at the end, the shower screen leaked and didn’t close fully, and the grout had mold. The duvet was shorter than the mattress, one side was neatly tucked while the other wasn’t, and the duvet cover was stained. The room felt generally dirty, so we only managed to refresh the towels for the three nights we stayed. Breakfast was chaotic: the buffet flow was bad, tables weren’t cleared or rotated when busy, we had to hunt for cutlery and napkins, and food wasn’t replenished unless guests asked if more roti canai was coming. Guests ate cut fruit with their hands instead of using utensils, floor spills weren’t cleaned quickly, and there were very few staff present. Management was almost absent at breakfast and reception on Saturday and Sunday (31 Oct and 1 Nov), only showing up on Monday morning. Reception staff were friendly but sweating under a fan. The only bright spot was the hot chicken dish (rendang and Malaysian curry), dhal curry, and fresh roti canai. Please look into staff conditions and processes.

Renugah·منذ أسبوع

The unit feels very old: the couch is stained, the curtains are black and dusty, and the bathrooms, while functional, clearly need renovation. Cleaning is inconsistent and many items are missed, and the breakfast falls below standard.

Robby·منذ أسبوع

The staff were helpful when checking out, giving me the invoice directly instead of asking me to approach them. However, when I called room service or reception, there was no response. The room is small and not like a service apartment, and the lighting is very poor.

Skp·منذ أسبوع

“Nice location and good staffs”

Staffs are friendly. Nice gym I used it twice. Rooms are clean. The rooms don’t have smart TV . Which is for me a big Minus. I usually watch YouTube. Also the restaurant is over priced

Bakthaseelan·منذ أسبوعين