“Beautiful building, but communication was a let down”
The property is absolutely gorgeous, beautifully decorated throughout, with great shared kitchen facilities and stunning rooms. The colour themes are lovely and very cosy. The location is excellent, within walking distance to everything needed, and the neighbourhood is quiet. The only downside was the communication with staff: twice I asked for the pink room and was told it wasn’t available, but my messages never received a reply. I ended up with the room next to the pink one, which I thought was the same size; no one else used that room during my stay, so it was a bit disappointing. There was also a power outage during the week, and I had to chase staff to restore power and silence a loud beeping box by the front door that I could hear from my top‑floor room. I felt I might have been the only guest in the building, and the lack of communication was a real let‑down. Despite this, the value was good and everything else was great, so I would still consider staying again, though better communication would have earned a higher rating.
Charlotteمنذ شهرين