“Decepcionante”
I booked through Booking, but when I arrived the lodge said they had no record of my reservation and no room was available. The manager explained that the owner had not checked the Booking app reservations, so my booking was omitted from the hotel’s planning. This is a serious issue because I relied on the app’s confirmation to secure my stay. Arriving to find no accommodation caused me distress, insecurity, and loss, especially since I had planned my trip around that reservation. I want Booking to investigate, inform me of the steps they will take, and discuss possible compensation for the inconvenience. I have the booking receipts and can provide them if needed. I look forward to a resolution and a clear response from Booking.
Lucieneمنذ شهر