“Диявол в деталях”
Check‑in was quick, no lines or extra questions. The front desk was formal but friendly, and by the second day they remembered which room we were in. The room was clean. The bed deserves a mention: the mattress was comfortable, the pillows were decent, the white linens were striped, everything as it should be. I slept well. Breakfast was basic: choose one item from 6‑7 options, a sweet and a drink, and the menu didn’t change. For two days it was fine. The communication issue was that when we ordered, they only asked what time to prepare it. We assumed it was room service and waited half an hour after the scheduled time. It turned out we had to go down to the dining area via the internal passage, but no one told us. The breakfast had already cooled. The filter ran out, they didn’t brew a new one, instead they brought coffee from the machine. The next morning we caught the filter, but it was the same beans as the machine—unfortunately. The coffee itself was disappointing, and the reaction to feedback was worse. The waitress asked if everything was tasty, I said the coffee was bad, and she replied that she doesn’t drink coffee and knows nothing about it. She came back and asked what was wrong. I explained that the same beans can’t work the same for two very different brewing methods. She answered that some guests even ask about those beans and they like them, and repeated that she doesn’t drink coffee. If a place asks for impressions, it should be able to pass them to the right person, not convince the guest that they’re right. Sound insulation was weak; you could hear the whole corridor. The room cosmetics were the cheapest, with a sharp smell. Items like a sewing kit or toothbrushes were only available at the front desk, none in the room. The sofa had no cushions, so sitting on it was uncomfortable. Sleeping was fine, but everything around sleep needs more attention to detail.
Myroslava·منذ شهر