Shenzhen Marriott Hotel Nanshan

We were visiting Shenzhen and China for the first time, and it turned out to be an unforgettable adventure! The lobby sits on the 43rd floor, the room on the 60th, and during the initial elevator trip a robot joined us, greeted us, and exited at its floor. Every detail felt luxurious, the views were incredible, and the breakfast and dinner were among the tastiest we've tasted, all thanks to the very supportive staff. Highly recommended!

Pavlíček·منذ 3 أسابيع

The hotel was fine overall, but I must point out a serious problem with payments and transparency. I booked and paid most of the cost through the platform, yet it was never clearly stated before arrival that the hotel would need an additional deposit at check‑in. I paid my room rate and the deposit at check‑in, and at check‑out I was told the deposit had been released and would be returned to my account. Instead, it was taken from my account again—so I was double‑charged. Weeks later I’m still waiting for the deposit refund. When I contacted the hotel, they said I must resolve the issue with my bank. This is unacceptable. If a hotel requires an extra deposit, it should clearly communicate the amount and conditions before charging it and ensure the funds are properly released. Because the money hasn’t been returned, I’m left with serious concerns about how deposits are handled here. From a guest’s point of view, an unexplained additional charge that remains missing five weeks later understandably raises doubts about possible overcharging. Based on this experience, I cannot recommend this hotel. I strongly advise future guests to confirm in writing exactly how much will be charged at check‑in, what portion is a deposit, and when and how it will be returned.

Adelina·منذ شهر

The breakfast was of high quality, with a wide variety of attractive options that showed real thoughtfulness. The pillows were too soft; offering both soft and firm choices would have been better.

Fanny·منذ شهر

Everything was excellent, but I had to ask whether the food contains pork products.

Bander·منذ شهر

“A very memorable and welcome stay at this place!”

I had a very good and spacious modern room with great facilities, and the staff went above and beyond to make my wedding anniversary memorable.

Han·منذ شهرين