La Martinica

Clean staff and a friendly vibe, but the place is way out of downtown and the coffee machine was broken.

Maria·منذ سنة

“Estanco comida y tranquila”

The hotel is simple but comfy, easy to reach, and the service is attentive. Other guests made a lot of noise in the morning and kept knocking on my door, but that’s not the hotel’s fault.

Villalobos·منذ سنة

“Overcharged for their mistake”

The rooms were okay. We arrived early morning before check‑in and the staff gave us a room with double beds instead of the single we had booked online. Later that morning they called the room and told us we had to move because the wrong room was assigned. We switched back to the single we originally reserved, and they said we’d be charged a fee since we checked in earlier than the official time. I thought that was fair, but not paying the full price. At checkout they tried to charge us for both rooms—apparently they had no record of the paid reservation we made about a month in advance. After showing proof, they still charged us the full price for the mistakenly given room. We stayed in the double‑bed room from around 6am until 12pm, used it for a few hours, yet were billed the full rate. I don’t think they should have charged us that much for a room they handed us by mistake, and they didn’t take responsibility. I won’t be returning. Thanks.

Leonel·منذ سنة

“Bad advertisement”

The staff was amazing—clean and able to deliver almost anything, from food to water to store products, whatever you need. We checked in early, which had its pros and cons. However, I had confirmed my room had A/C before booking, yet they gave me a room without A/C, even though the website lists A/C.

Venessa·منذ سنة

We were close to the bus terminal and the Frida event center, our destination, and could walk there. The staff was very friendly and ready to help.

Santiago·منذ سنة