Best Western Plus Cotton Tree Inn

“My stay would have me rethink whether to stay at Cotton Tree Inn Best Western ever again!”

I was in a hurry because of a broken toe and had asked for ground‑level accessible parking, but the front desk associate didn’t read the check‑in instructions and checked in another guest a minute before I could even park and get to the lobby. The staff couldn’t figure out how to change my reservation or tell the other guest that the error was theirs, so I asked to speak to the manager and he only offered a $25 nightly comp. The overall experience was tough because of the distance, parking, and bad weather, and I’m not sure I’d book here again. The check‑in process and breakfast were also poor; babies were crying and there was barely any private seating.

“We will stay here again in the future.”

The hotel’s location was excellent and there were plenty of restaurants nearby. The beds were very comfortable and the staff were friendly and helpful. I was disappointed that the balcony was only a standing area and not a full balcony with a chair. A sports team and their parents stayed at the hotel all week, were disrespectful to other guests, and didn’t supervise their kids. Our children (upper elementary and junior high) ran up and down the halls, knocked on doors late at night, and the parents sat on the balcony chatting while the kids caused havoc. They also took over the pool area, making it impossible for my 4‑year‑old grandson to swim safely.

“Loved sleeping here, but the breakfast was a 2/5x”

I liked the location and the amenities, but the breakfast was not appealing at all. The coffee machines kept breaking, so coffee availability was unpredictable.

The room was very comfortable and the location was great, but the housekeeping didn’t clean our room, so we had to go back to the lobby several times.

“It was really nice and comfortable and the staff was very friendly and helpful.”

The hotel was clean, but the AC unit in our room was really noisy.