Amango Home Brand 5

I lost a black skirt and a shirt while using their laundry service; I didn't check until I got home and realized they were missing. Sử dụng dịch vụ giặt đồ ở đây và mất 1 chân váy đen, 1 áo hm, khi nhận không kiểm tra cất vào vali luôn và về nhà phát hiện ra

Kim·منذ شهرين

“Lost deposit and poor management process”

When I checked out of this hostel, the experience was so disappointing that I lost trust in their management. I had paid a 50 HKD deposit at check‑in, but at check‑out the staff claimed it had been lost. They first offered me only 100,000 VND, saying that was their usual deposit amount, even though I had paid 50 HKD, not 100,000 VND. Based on that day’s exchange rate, 50 HKD was about 167,000 VND, so when I explained this they said they couldn’t give the full equivalent because of exchange loss. This response was very disappointing. The hostel lost the deposit, yet instead of taking full responsibility they expected me to accept a lower amount and deal with the inconvenience. A professional business should not shift its own mistake onto the guest. After discussion they eventually gave me 160,000 VND, which was still less than my original deposit. The issue wasn’t the small amount of money, but the lack of proper process, accountability, and professionalism. If a hostel accepts deposits, it should have a reliable system to manage them. This experience made me feel the hostel does not handle guests’ money carefully. I would not stay here again and would not recommend it to other travelers.

Lin·منذ 4 أشهر

The front desk and staff were friendly, the room was good, and the location was convenient for travel.

Hai·منذ 4 أشهر

Nice place, clean, and well organized!!!!

Tran·منذ 5 أشهر

“Good place to stay. Totally money worth.”

Good location. Very clean. Big locker. Bathroom is on the first floor, which is a bit inconvenient. The shower unit is small, making showering a struggling experience.

Cam·منذ 5 أشهر