Elys Suites

The location was fabulous and the rooms were modern. Alyssa and Paola were the best and incredibly helpful!

Jason·منذ أسبوعين

“Excellent experience I recommend this place”

The location is super, the family room is perfect, comfortable and clean. Alesia and Rosalina (the staff) were very attentive and helpful, and Alesia explained a lot about restaurants, etc. The elevator didn’t work on the first day but was fixed very quickly after a big effort from Alesia to resolve the problem.

Rana·منذ أسبوعين

“Location, location, location!”

The staff were friendly, kind and very accommodating. The room was lovely and spacious, clean, and in a great location. Although the rooms were sound‑proof, there’s singing at a nearby restaurant that goes until late, so bring sleeping ear buds and it will be okay. The beds weren’t the most supportive, and the fragrance in the foyer/reception area is strong and overpowering—so we turned off the air‑con at night because the smell would come through the vents into our room. I would recommend something softer or more neutral; otherwise it was a great stay!

Amie·منذ أسبوعين

The location is perfect.

Meirav·منذ أسبوعين

I have been booking hotels for many years, and this was my first time booking through your website. I am writing to express my disappointment with our stay at ELYS SUITES in Sorrento, Italy. The lift was not working during our stay, which caused considerable inconvenience and detracted from our enjoyment of the visit. We were there solely to attend a wedding at Villa Astor. A working lift is important at a facility, not simply an optional convenience. When booking accommodation through your site, I expect to be able to rely on the facilities offered. I even cancelled the first hotel that I chose because upon further studying that location, it did not have an elevator. The friends that we were traveling with Ellen & Mark Richmond. Mr. Richmond could not even walk up the stairs without having to stop and rest (he actually has a heart condition). Also the stairs we had to climb were FILTHY. This experience has left me so disappointed. The staff at the location were absolutely lovely. The staff offered that we could have a full refund but we would have to leave and find another hotel. After traveling from America we were dead on our feet. The lady even offered us the use of their other hotel’s facilities but as I said earlier we were in Sorrento to attend a wedding and our activities were completely spoken for (the use of a swimming pool at another location was no treat for us). I would appreciate a written response explaining how you intend to address this complaint and whether you will offer any compensation for the inconvenience. Yours sincerely Susan Polster

Susan·منذ شهر