Hotel O R Squre Inn

I’ve never had such a horrible hotel experience. After returning to my room from a day of sightseeing, I found cockroaches crawling in my bed. I immediately complained to staff, who only offered to change the bedsheet, even though the cockroaches were clearly coming from inside the hollow bed frame. I asked to be moved to another room, even a smaller one, but was told the hotel was “fully booked.” When I then requested a refund, a new room suddenly “appeared.” Unfortunately, as soon as I walked in, I found another cockroach on the bed. When I went back to complain again, staff didn’t believe me. I asked one of them if he would pay to sleep in a bed with cockroaches—he admitted he wouldn’t. Only then did another “free” room appear, which thankfully was clean. The only positive thing I can say is that the third room didn’t have cockroaches, but the way staff handled everything was completely unacceptable. No refund, no apology, and no accountability.

Asher·منذ 11 شهرًا

The online price was one thing, but the US reception added another charge.

Shaik·منذ سنة

“Hôtel a oublier ou a revoir quand il sera fini”

The bed and the Wi‑Fi were the only things that matched the description. In reality, the room wasn’t finished. The shower didn’t work. The neighborhood was noisy day and night. The bathroom door wouldn’t close and the light stayed on all night. The outlets near the bed didn’t work. The hotel was very difficult to find.

Josiane·منذ سنة

Clean, well lit, good staff, parking. Room size a little bit small

Dr·منذ سنة

“Check in denied and demanded more money”

I got to the hotel at 2:00 AM for a late check‑in that I’d already let them know about. My stay was supposed to be a maximum of 9 hrs. When I arrived, the receptionist was clearly drunk and unprofessional. He first denied me check‑in, then after a while demanded extra money to let me stay. That was completely unacceptable and left me in a tough spot that night. I strongly recommend that others steer clear of this hotel because of the unprofessional conduct and poor service.

Janibasha·منذ سنة