I usually avoid negative reviews, but I feel it’s necessary to warn others. This hotel still feels like an old motel, despite the remodel. The website photos give the vibe of a luxurious boutique, but the reality is far from that. We paid over $1,300 a night for the smallest room with a tiny bathroom, and that rate included about $350 a night in resort fees and taxes. At that price, we expected something exceptional. Instead, the value was very poor. One front‑desk associate was genuinely kind and did her best to help, and that was the only bright spot. The manager was dismissive, surprisingly rude, and showed bad judgment when resolving issues. He brushed us aside instead of listening and finding solutions. The walls are extremely thin; we could hear normal conversations from neighboring rooms, making it hard to relax or sleep. Basic housekeeping was disappointing: soap dispensers were empty and never refilled, showing a lack of attention to simple comforts. Luxury hospitality is about more than marketing—it’s about service, comfort, detail, and making guests feel valued. This property fell short on all fronts. There are much better options in the area for the price. I won’t stay again and cannot recommend it.
Nathalie·منذ 3 أشهر