The hotel’s ambience was fine, yet my experience was extremely disappointing. The GM/Manager was rude, arrogant, and unprofessional, refusing to communicate politely or help with basic concerns and instead arguing. When I asked for a refund, he got angry instead of handling the situation calmly. The whole incident happened during check‑in, leaving a very negative first impression. I would not recommend this hotel because of the poor customer service and the manager’s unprofessional conduct, scoring a 1.0/10.
Hrijul·منذ 3 أشهر