ibis budget Nanterre la Defense

“Très mauvais”

A disgrace! We had booked a PMR room through Booking. The request was sent and confirmed by the hotel via Booking. When we arrived, no PMR room was available. After a long wait, the receptionist blamed us for not insisting on the PMR request. We sent an email to explain calmly that it was their fault, but he still blamed us. He showed us a standard room where we couldn't even enter the bathroom or toilet. No solution was offered, and when we cancelled, he still accused us. He even checked what time we sent the email to shift blame onto his colleagues. Thankfully the free cancellation was accepted, but we will never return or recommend this place. The receptionist should change careers.

Stéphanie·منذ 3 أسابيع

The bathroom sink was clogged, the bed creaked, and there were hair and fur on the sheets. For 200 euros, that’s the minimum you can expect.

Jenna·منذ 3 أسابيع

The location was fine, but the breakfast was a letdown: nothing on the displays and no cutlery or glasses.

Anne·منذ 3 أسابيع

“Nul”

Nothing positive. The reception was zero! The staff was cold, not smiling, and condescending. Socks were hanging in the elevator, and the room had zero equipment. The hotel was unclean and noisy.

Iman·منذ 3 أسابيع

The location wasn’t far from La Arena, but the front desk staff were incompetent and unfriendly. The room was tiny for three people and the price was excessive.

Nathalie·منذ 3 أسابيع