Extended Stay America Suites - Chicago - Downers Grove

“Absolutely terrible. Do not stay here”

The staff were lazy and rude. We waited 30 minutes in the lobby to check in, and the woman named Tonya finally showed up from a “bathroom break” wearing pajamas and a sleeping cap. She helped other guests first, then when we got frustrated and started talking about my boyfriend’s mom’s bad parenting, she was still rude, lazy, and unprofessional. Don’t stay here.

Heidi·منذ 3 أسابيع

“Muy mala”

Everything was dirty, and they didn’t give us keys. The room itself was a mess.

Lisbeth·منذ 3 أسابيع

Room was clean. Delayed check-in Made us wait for 2 hours outside the hotel saying room is not ready Checked in at 5.00 Pm Asked me to pay at the hotel when my credit card was already charged earlier When I said my card has already been charged she returned back But I lost around $10 in currency conversion Very bad customer service at check in desk

Najeeb·منذ 4 أسابيع

The location and room type were fine, but the room didn’t smell fresh; it had an old odor and had never been touched. It was a very old room with new updates on the walls that still needed repairs. The AC vents in the restroom and main area were full of mold and dust, making me sick as soon as they turned on. I’m just getting over it today 😳🤧😞💯

Patricia·منذ شهر

“It’s was a good price but the facility could use a few updates and upgrades.”

The spot was convenient, but the TV had no remote, the room had a lingering odor, and the bathtub water took forever to drain.

Jallisa·منذ شهر