The coffee was good and the location was convenient, but I couldn't find anything else to like about this hotel and left feeling very disappointed. I paid R$ 600 for a single day and arrived before check‑in, only to be told the room was ready but I had to pay an extra R$ 240 for early entry. I thought that was steep, so I stayed at the front desk instead. I understand the hotel charges for early check‑in, but the service was lacking: there was no Claro signal at the reception, so I asked for Wi‑Fi to use while I waited. The staff said I could only use it if I paid the same R$ 240. I had to leave the hotel and find another place to get a connection. When I came back, I asked for water and got a plastic cup with lukewarm water. Finally, when I entered the room, the Wi‑Fi was weak and I was told I could pay extra for a better connection. The TV was also disappointing: only a few channels, mostly free ones and Cinemax, while the others were frozen. The pool, advertised as heated, had cold water. The burger served at the pool bar looked like a boxed industrial snack and was far below my expectations. San Marco once seemed like a good hotel, but now it shows signs of neglect. In my experience, the staff lacked attention to guests and there were extra charges for something as basic as internet access while waiting for check‑in. For R$ 600 a day, I expected much more in service, comfort and quality. I left very disappointed and would not return.
Andersonمنذ 3 أسابيع