Sheraton Lisboa Hotel & Spa

“This property falls well short of the standards expected of a five-star hotel.”

From the moment I checked in, the lobby was buzzing with a live concert, making it hard to talk to the front desk. The staff were helpful when I asked for a room change the next day, which they arranged immediately, and that was the only bright spot. Inside, a strong mold smell hit me right away, and later I found a cracked bathtub, a worn toilet seat, and no emergency alarm in the bathroom. The furniture feels ancient and the breakfast is awful—last Monday the omelet was so watery it looked like soup, and both the bar‑served coffee and the machine’s brew taste more like coffee‑flavored tea. Clearly the hotel needs investment and renovation, yet the front desk still tries hard to solve complaints.

Sorin·منذ أسبوعين

The breakfast buffet was very extensive, but the glass doors in the bathroom don’t serve their purpose.

Michelle·منذ أسبوعين

The staff were very friendly, the breakfast was great, and the hotel’s standard is high. The glass doors in the bathroom are very noisy and require adjustment, the bar prices are expensive, windows can only be tilted, and the bed covers are too thick.

Andreas·منذ شهر

“Sheraton Lisboa - you deserve excellence.”

The breakfast was very good, linens and towels were changed daily, and the view of the city was great. The pool could be a bit larger with more loungers, because during peak season there’s no room for people.

Siniakmaster·منذ شهر

“Séjour agréable mais déception sur l’hôtel”

The staff were very friendly, but the value for money was disappointing. The hotel looked a bit dated and could use a modern makeover. When we checked into our double room, we only had one bathrobe, so we had to ask for a second one. The housekeeping team took the bathrobes to clean, but only returned one clean robe, so we had to call reception again. Later that night, exhausted from travel, we tried to take a bath, but both the bathtub and bidet drains were clogged, so we had to call reception; because it was late, no one came, and we had to repeat the request the next day. The toilet flush jammed and water kept running. The TV was not working on our arrival night, and the QR codes for room service didn’t work the next day, so we ate outside. The spa was nice, but the jacuzzi water was cold and a used bandage was left on the edge for all three days of our stay. We were really disappointed for a hotel of this level, though the staff were very pleasant and attentive.

Piantoni·منذ شهر