Fairy Garden Resort Kundasang

I found the price fair, but the reception staff left a lot to be desired. Their interactions with guests felt unprofessional, lacking empathy, patience, and a willingness to help; they often seemed dismissive. This made the experience frustrating and gave the sense that customer satisfaction was not a priority. Since receptionists are the first point of contact and shape the overall impression, they need better communication, problem‑solving, and interpersonal skills. Extra training in customer service, conflict resolution, and professional communication would help them handle tough situations, build stronger guest relationships, and create a friendlier atmosphere.

Ann·Vor 5 Monaten

“Fair”

The location was close to the Aki² Trail, which was convenient, but the Wi‑Fi was very slow and often had no coverage.

Anonym·Vor 6 Monaten

The hotel's location was a major plus, making it easily accessible. The owner and staff were also very friendly and accommodating. However, my stay was somewhat disappointing due to the fact that the beds were in dire need of a change, which would have greatly improved my overall experience.

Lee·Vor 8 Monaten

Unfortunately, the hotel is in need of an upgrade, as it currently falls short of expectations. The service was unprofessional, and the room door handle was broken and not replaced. There was no wardrobe provided, the TV channel selection was very limited, and the overall cleanliness was below standard. It was also very noisy upstairs, and the soundproofing was not good.

Lee·Vor 8 Monaten

I was thrilled to stay at a hotel that faces Mount Kinabalu and is conveniently located right by the highway. However, I did find the parking facilities to be a bit of a challenge.

Abdul·Vor 8 Monaten