“Absolutely terrible.”
The experience was awful from start to finish. At check‑in, the staff kept messing up my payment, sent me back downstairs after I’d already gone up, and forgot to get my signature on the receipt. There was also hair all over my bed that clearly didn’t belong to me. At 10 AM, a staff member pounded on my capsule and yelled “CHECKOUT NOW! NO EXCEPTIONS!” even though I explained I wanted to extend another night. He was shouting in a room full of people still sleeping—completely inconsiderate. The worst part happened when I tried to complain. I was charged about $100 and asked if that was the same rate as online. I was told yes, only to find it listed for around $64 afterward. When I tried to address the poor service, the staff member was unhelpful. I told him that if he wasn’t willing to help, that was fine, and asked for his name so I could report the situation to management. He literally ran into the back room, removed his name tag, came back, and refused to tell me his name. When I said I’d take a photo to identify him for my complaint, he CALLED THE POLICE ON ME. I stayed calm and simply wanted to report his behavior. The police actually came to the hotel over this. The officers were professional, but the whole situation was absurd and completely disproportionate. Even the police were like why the heck are we here. It was such a stupid situation. I was so uncomfortable afterward that I asked for a refund to leave, but was refused despite not using the room. The combination of poor cleanliness, repeated mistakes, aggressive staff, and this ridiculous escalation made for an awful stay. Guests should be able to raise complaints without being treated like criminals. Absolutely would not recommend. Also ZERO social atmosphere, would not recommend if you’re looking to meet fellow travelers.
Alex·Vor 2 Wochen