Loch Lomond Hotel

I booked a Deluxe Double Room and it was far below standard: the room was unclean, towels were dirty, curtains were stained, a light kept flashing in the toilet, the floor soaked after showering because there was a gap between the shower door and the bath, the bed was bumpy and uncomfortable, and the pillows and quilt were subpar, ruining my sleep. I never leave a hotel early, but I had to cut my holiday short and I’m requesting a refund. The reception staff were helpful and knowledgeable when present, but the hotel was unstaffed at times, so I couldn’t raise my complaints. I paid £240 for two nights and I’m completely dissatisfied. I look forward to your response.

Jamie·Vor einer Woche

“Good inexpensive room.”

The price was very reasonable and the location is good—you can walk to the Balloch Ferry and there are restaurants and bars nearby. The staff were friendly and helpful, but the room was tiny and had no chair, so I could only sit on the bed.

Keith·Vor einer Woche

“Great location and staff”

The hotel is central, the rooms are comfortable and spacious, and the team provided excellent service. Nothing to note otherwise.

Samantha·Vor einer Woche

“Stained room and a mattress where you can feel every spring.”

The location is good. The room isn't in great condition. There are stains on the wall and the makeup stool, and the mattress is quite uncomfortable—it feels like I can feel every single spring through the bed

Yuk·Vor 2 Wochen

“It was a great little place close to the water”

I loved the location and the price, but the stairs were a bit of a hassle.

Tim·Vor 2 Wochen