“Awful treatment from both the hotel and booking. com”
We booked a 2 night stay. When we arrived the hotel was closed. Even though we had paid for our stay and had confirmation email that all was ready 2 days beforehand. Shocking lack of organisational skills by Serenity house and booking. com and there was another family experiencing the same problem. Thankfully we managed to find alternative accommodation at short notice. Such a lack of organisation and communication. A real pity. I know we weren't the only people that day to have a problem with the booking. And I'm sure there have been more
KathVor 2 Monaten