Kokoronodoka

“Room not as booked. But generally clean, comfortable and quiet.”

The staff were very friendly and kind enough to let me check in early. I had stayed here before and the first visit was great, but this time it was disappointing. I booked a 28 sqm room with parquet floors, yet the actual room was probably about half that size and had carpet. Security is weak, there’s no staff at reception, and the hotel door is unlocked.

Gary·Vor 3 Wochen

“Hyggeligt, traditionelt og spændende oplevelse”

The staff were very friendly, sweet, and fun. The onsen was beautiful and exactly what it should be!

Maria·Vor 4 Wochen

“最高の体験です”

From the room’s window you can see the sea, and the bath experience was wonderful; breakfast offered a wide variety of foods. The room was spacious and clean, and although the staff were older, they helped with our luggage and were kind. It would be better if more information were given to guests before they arrive.

Yingbiao·Vor einem Monat

“Nice building but a terrible experience”

The onsen was good and the building’s exterior and interior were nice. However, this was the worst stay of my 8 weeks in Japan. When we arrived, the host seemed unfriendly. Standard rooms are smoking rooms, but this was not clearly stated before booking. The diesel generator used to heat the onsen sent exhaust fumes into our upstairs room, producing a strong, unpleasant smell that worried my mother with asthma. We paid about 18,000 yen, so we expected a clean, comfortable room without a bad odor. We asked to change rooms. Initially, the elderly male receptionist said the hotel was fully booked, but after further discussion he found another room and moved us there. During this process, the receptionist was rude, unhelpful, and verbally aggressive, especially toward my mother, raising his voice, stomping, slamming objects, and acting as if we were at fault. My mother felt unsafe sleeping there because of his behavior. The new room was also much smaller than the one we originally paid for. Due to the poor treatment and the serious issue with the original room, we requested a partial refund or price reduction. He then accused us of “blackmail” when we said we would leave an honest review. The building itself is nice, but the customer service was extremely poor. After reading other reviews, I wonder if we were treated differently because we were foreigners. I have included photos of the initial room, two of the smaller room, and the survey form I left for feedback. I strongly recommend that travelers choose a different hotel, as there are many cheaper and friendlier places nearby.

George·Vor 4 Monaten

A very friendly traditional ryokan, just a 30‑minute walk from Kawazu station. I was a solo tourist with almost no Japanese, so I felt a bit uneasy on arrival, but the staff were kind and patient. The breakfast was delicious and filling, with a lovely sea and mountain view. The hotel offers two private onsens, each with an indoor and an outdoor bath, and a light system shows which are vacant or locked. It felt luxurious to have them to myself! The bedroom was elegant and relaxing, and they even lent me a yukata for loungewear.

Clementine·Vor 5 Monaten