The main building of the hotel looked nice and made a good impression, and the à‑la‑cuisine breakfast was decent. We especially appreciated the friendly and attentive service during dinner and breakfast. Unfortunately, the negatives outweighed the positives for us. At check‑in we had to wait over 30 minutes. Our room was not in the main building but about two streets away, something that wasn’t clear at booking. The room was very dark, and the nearly open toilet behind a glass door felt uncomfortable. The bedding had reddish‑brown spots, and there was essentially only a sheet or cover, no proper duvet. Dinner quality was mixed: the starters were fine, but the fish with beans was very dry and not very tasty. With the short ribs, two of the three pieces were unpalatable for us (burnt or very tough/hard). There were payment issues before arrival that were only resolved with the help of support. A data‑privacy incident involving our reservation was also a major negative; the hotel confirmed in writing that personal and reservation data were affected by a security incident with a third‑party service provider. Since booking, I received multiple fraudulent WhatsApp messages directly referencing our reservation. Overall, the stay did not meet our expected standard.
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