“Great staff and amazing breakfast, but room freshness needs improvement for a 5-star hotel.”
The staff were exceptionally friendly, welcoming, and helpful throughout our stay. The overall service was great, especially the breakfast, which offered an impressive variety and fantastic, fresh drinks. For a 5-star resort, room maintenance fell short of expectations. We stayed as a large family group occupying multiple rooms, and several of our rooms had a noticeable, unpleasant odor. You would naturally expect a 5-star hotel's rooms to smell fresh and be impeccably maintained
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