“Unprofessional staff”
Nothing else after the bad experience. I had to cancel my booking upon arrival and was left with no place for my children. The staff was rude, unwelcoming, and there was a dog I wasn’t told about before booking. When I asked them to remove it, he just looked at me, said it wouldn’t bite, and said he couldn’t help me because I was scared. No apology, no professionalism, and arrogance. I will never recommend anyone and I’m still waiting for my refund.
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