“Polecam”
The building is beautiful in the city centre. It is clean and spacious.
DagmaraGestern
Einen Moment…
★★★★·Nuremberg·8.4
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oder schreib es einfach: „um den 20. herum, drei Nächte“
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The Novina Hotel Wöhrdersee Nürnberg City, a 4-star hotel, is situated near a lake in a green park, 10 minutes from Nuremberg Main Station. Modern rooms, newly remodeled in 2016, feature air conditioning, minibar, Wi-Fi, and flat-screen TV. The hotel offers a gym, restaurant serving Franconian specialties, and underground car park, with a jogging path and S-Bahn station nearby.
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Wie Gäste das Haus bewerten, Aspekt für Aspekt.
The building is beautiful in the city centre. It is clean and spacious.
Dagmara·Gestern
The location was good, but my four-night stay in March was a nightmare. The room was not clean, the shower drain was blocked and the bathroom flooded, there was black mould between the tiles, and some towels had yellow and brown stains. The shower itself was the worst: every day I set the water to a comfortable temperature, but a few seconds later it became scaldingly hot without touching the controls, burning my skin and forcing me to cry out in pain. I had to stay constantly alert and step out of the water whenever the temperature rose. This happened all through my stay and is completely unacceptable and dangerous. I also found out that a sealed-off room on our floor was being treated for bed bugs, which was unsettling. I am not someone who complains easily; normally I just accept a less-than‑great experience and move on, but this was too much. I sent the hotel a detailed complaint via WhatsApp, because that’s how you communicate if you need anything. I explained everything and asked for a solution, but my message was ignored all day. Only late that evening, after following up myself multiple times, did they finally respond telling me to complain at reception. By then I was already in bed, and I was checking out the next morning. No apology, no solution, nothing. I paid a considerable amount for four nights, and expecting basic hygiene, a safe shower and decent customer service is really not asking too much. What bothers me most is not just everything that went wrong, but how little the hotel seemed to care.
Arlinda·Gestern
Ich habe bisher nur einmal ein derart freundliches, zuvorkommendes und professionelles Personal erlebt wie hier. Das Speiseangebot und die Qualität hätte ich so gut auch nicht erwartet. Diee Abtrennung zwischen Bad und Zimmer. Wer auf die Idee gekommen ist ein Bad ohne Tür derart ungünstig hinsichtlich Licht- , Geruch- und Geräuschunertragung direkt ins Zimmer zu entwerfen sollte seine Berufswahl doch noch einmal überdenken
Harald·Vor 2 Tagen
Great breakfast, excellent location.
Manuela·Vor 2 Tagen
The breakfasts were good.
Stand·Vor 2 Tagen