InTown Suites San Antonio TX - Leon Valley South

The manager was very friendly. The room itself was very nice and well kept. The only thing I didn't like was having to wait for the elevator. Tried to take the stairs but they were roped off

Valerie·Vor einem Monat

“Perfect extended stay”

Manager and staff were cool

Jermaine·Vor 2 Monaten

“I didn't stay”

The location. I had requested a downstairs room, and they didn't have one, I was going to overlook that, but when I went to look at the room they gave me, it was utterly unacceptable, looked like the cheapest room they had, and when I told them I wouldn't stay in that room, and asked for a different room, they said they didn't have one, so when I refused to stay they changed me 35.00 to cancel my reservation. That is poor customer service 😢

Gwen·Vor 2 Monaten

“Not a great place to stay.”

The only positive things I can write about for this hotel is at least there’s a place to lay our head and the manager is friendly. Everything was broken, leaking, or falling apart. The bathroom looked so terrible. The pipes leaked inside the wall, you could hear the water running. There was a bad mildew odor. The tub had very dark stains that even with a scrubber didn’t come out. Our bedside lamp had a short in the wire and popped while flickering on and off that we unplugged it for fear of catching fire. The fridge kept leaking water from the bottom. One of the eyes on the cook top didn’t work unless we wiggled it and even then was temporary before turning back off. You better bring towels, trash bags, toilet paper, and anything else you may need for an extended stay beyond 2 nights. They do not provide you with amenities beyond what’s already in the room on your first night. Our room had 1/2 roll of toilet paper and 3 towels that we were told upon checking in that we could do what we want with them as they do not wash or change them out. They make you take the trash to the dumpster and will charge you $50 if you don’t keep the room clean. Housekeeping is once a week and she just comes in to look. No sheets, no vacuum, no sweeping

Christopher·Vor 2 Monaten

“Definitely for the budget friendly”

The towels were nice, better than the cheap ones you usually get, but you have to wash them yourself if you want fresh ones constantly. The room was comfy but cramped, especially with the kitchen area. The laundry room had decent facilities, yet there weren't enough machines. The bedroom could use more space, and fresh towels should be offered more than once a week for weekly stays. The office hours were restrictive, only 8:00 to 5:00, and a pool would have been a welcome addition.

Crystal·Vor 3 Monaten