Hampton Inn Suites Kansas City Downtown Crossroads

“the worst”

I had to pay an extra nightly rate at check‑in without any explanation, and the manager refused to refund me even after I kept trying to resolve it. I booked online after a midnight leak at my apartment, and the night manager was extremely rude, refusing my valid, prepaid card and demanding I pay another rate directly. She treated me like a criminal just because I needed a place to sleep at about 4 am. The first room she assigned was flooded; she claimed the hotel was fully booked and didn’t acknowledge my exhaustion. Eventually she found a room, I slept, but left the next morning. This is the worst hotel experience I’ve ever had, and I normally only write reviews when something is truly bad.

Jacob·Vor einer Woche

The hotel was right next to the event we attended, which was convenient, and the amenities were great. The only downside was parking: the signs were unclear and it was hard to figure out where to park for the stay or just to check‑in.

Jessica·Vor 3 Wochen

“Excellent”

The room was nice and clean, and the staff were very helpful.

Anne·Vor einem Monat

“We stay here only for proximity to what we need, will be looking for an alternate hotel”

The front desk staff were polite and helpful when we checked in, but we had to ask for coffee cups at breakfast and felt the staff were playing the blame game, saying “well they’re right under here where they always are.”

Brigitte·Vor 2 Monaten

The room and bathroom were spacious, and the lobby felt welcoming, but the elevators kept malfunctioning throughout our stay.

Nicole·Vor 2 Monaten