Breathless Cancun Soul Resort & Spa

“Perfect”

Everything was perfect. The property was great.

Lashana·Vor einem Monat

My partner and I stayed four days at the hotel. It was pretty and clean, but we felt it was missing things. Spa access costs extra and isn’t included. The concept is not a buffet but scattered restaurants around the hotel that open at different times. The food isn’t high‑quality. We booked a slightly above‑standard room but got a first‑floor one even though the hotel was largely empty, and there were tiny flies in the bathrooms, which was very disappointing. We had to ask for a room change, but the hotel was so empty we thought they would notice the small details. Overall, the experience was decent.

Paz·Vor einem Monat

“Terrible.”

The property looked nice, but everything was shut while we were there—no restaurants, no pool bars. We paid for the exhale club and got nothing; literally nothing.

Caitlin·Vor einem Monat

The facilities were great and the staff were very friendly and accommodating, but there’s a lot of renovation going on so it’s a bit noisy.

Nicholas·Vor einem Monat

“not recommended”

The room was very clean, but we booked two nights and the stay was far from satisfactory. From the moment we arrived, the reception staff were rude and unhelpful, showing a lack of professionalism and courtesy. Several areas of the hotel were under renovation, both inside near the lobby and outside around the pool. The photos are misleading. There’s a rooftop pool that guests can’t use unless they pay extra to become a “Plus” member. The hotel advertises seven restaurants, but during both evenings we stayed, only two were actually open. For lunch and breakfast, there’s only one buffet restaurant and the food is basically the same every day, with very little variety and poor quality for a five‑star hotel. At the other accessible rooftop pool, all the sun loungers and larger daybeds around the pool are reserved for guests who buy a bottle of alcohol, which we found absolutely ridiculous. The most shocking moment was one evening around 7 p.m. when we went up to the rooftop pool to enjoy the sunset; we were asked to leave because they were organizing a marriage proposal, denying access to all other guests. We asked to speak to a manager, but the reception told us in a rude, dismissive way that “these are things that happen in every hotel.” That’s not true. We had just spent a week at The Majestic Elegance Costa Mujeres, where we had an excellent experience and were treated differently. The manager we eventually spoke with was understanding and professional, apologized for the proposal situation, and offered us access to the private pool the next morning as compensation. The rooms themselves are new and nicely decorated.

Roberto·Vor einem Monat