“Great location but the staff service is unacceptable”
The location is great—very close walk to Seattle Center and across the street from a grocery store. The staff were awful: very unwelcoming and not courteous or polite. The black lady at the front desk never said hello, never seemed welcoming, and acted like she didn’t want me there. When I was polite and said hello she ignored me. She charged me two different prices for the same item, increasing it the second time. When I first arrived she was in the back; I was standing there with my bag waiting to check in. She came out, looked at me, walked over to help a couple ladies with directions, then went back inside, leaving me standing. I had to walk up and say hello several times to get her to come out again, and when she did she acted like I was ruining her day. A short stocky guy in a blue uniform kept walking by the door to the back and staring me down like he wanted to fight me—unreal. The only personable staff member was the younger guy at the front desk who worked the 3rd shift; he was nice and attentive. I’ve traveled a lot and rarely give a hotel a bad review. This place has a great location but terrible staff, except for the younger guy at night. I paid in advance and was charged a deposit upon arrival that wasn’t disclosed in the arrangement, so I didn’t budget for it. If there are additional charges like a deposit, it would be nice to know before you arrive. I messaged about it and the hotel refused to accommodate me in any way. In hospitality, if you can’t be kind to guests, you should look for another job. I will definitely not stay here again; there are many options in the area. I do not recommend this hotel unless you have no other choice.
JamieVor einer Woche