“This is a hotel with extremely poor service and poor value for money.”
I was utterly frustrated by the service and value at this hotel. The initial communication about changing my reservation was vague: staff said it couldn’t be cancelled but suggested a date change, yet when I asked to change, they demanded full payment before the new date, leaving me speechless. When the hotel asked for guest numbers and gender, I supplied the details and was told they could handle meals, only to be told they couldn't provide any food because there were no extra meals—an absurd answer from a five‑star property. The location in the valley made transport a nightmare, and I couldn’t imagine guests spending three days without food; it was a terrible value. After checkout, I requested an invoice from both the hotel and Booking, but both parties refused, claiming they couldn’t provide it, raising suspicions of tax evasion. I still haven’t received the invoice for this booking.
亚荣Vor einem Jahr