The service was very good, the facilities were super clean.
MiriamVor einer Woche
★★★·Bacalar·8.3
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oder tipp es einfach — „um den 20. herum, drei Nächte“
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Isel Magic Hotel in Bacalar features family rooms with air‑conditioning, private bathrooms, free WiFi, and private balconies or terraces equipped with dining tables and sofa beds. Guests enjoy a coffee shop, bike rentals, minibar, TV, and complimentary toiletries. Situated 35 km from Chetumal International Airport, the property offers free private parking, praised cleanliness, attentive staff, and exceptional service.
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Wie Gäste das Haus bewerten, Aspekt für Aspekt.
The service was very good, the facilities were super clean.
Miriam·Vor einer Woche
I didn't notice anything special, but I was disappointed because the car was supposedly parked for us and it ended up on the street.
Farid·Vor 4 Wochen
The bed, pillows, and location were good, but the staff had no training to process card payments. The reception desk was very dusty, and there was a coffee maker on the floor along with a rag and a bag of cups. They didn't know which room I had booked. The shelf in my room was dusty, the closet was dirty, and the shoulder pads were broken and old. The bathroom trash can was broken, making it hard to lift the metal lid, and the hand soap smelled awful. The shower area had no curtain or door, and they only left a single roll of toilet paper. The room door had transparent parts, letting hallway light spill in and preventing a peaceful sleep. Inside the room, there was a list of extra charges, including hot water and cleaning, which I hadn't seen in other hotels.
Mariana·Vor einem Monat
The location was great, and everything else was excellent.
Joch·Vor 2 Monaten
The hotel was great, comfortable, and clean, but keep in mind it doesn't have an elevator.
Humberto·Vor 2 Monaten