I requested food and drinks from my panoramic suite, but I was exhausted and needed a quick drop‑off. Unfortunately the employee refused to bring the order to my room, and at the same time I called to have it delivered. The staff member said he was on a half‑hour break. At 2:30 am I was told to go downstairs to pick it up, and his manner was unprofessional and he spoke in a harsh tone. I couldn’t go down and waited half an hour. The drink arrived hot while I was tired. It was Thursday, 8 October at 2:30 am. The hotel is nice, but I won’t repeat the experience and hope the matter is taken into account.
MuneerahGestern