I was grateful for Dwayne’s attentiveness to my family and me, turning an uneasy stay into a comfortable one, but the room itself was a nightmare: I requested a partial mountain‑side view, yet received a cramped space with a small square cut into a thick wall that forced us to crawl into a hole just to see out the window, and the shower doors wouldn’t stay shut, so we had to shower with them open. Calls to room service went unanswered, and when we finally reached the front desk, a young lady told us there was no room service even though the menu claimed there was, and instructed us to call 1107 on top of the menu. At the restaurant we waited 10–15 minutes without anyone taking our order, forcing us to Uber out, and the lack of microwaves or mini‑fridges made it absurd to call it a “restaurant.” I won’t recommend this hotel.
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