Treebo Su Casa Grand

“Awful. We left for another hotel the same night”

We booked two rooms and the experience was unacceptable because of the rooms’ poor condition and the hotel’s lack of help. In the first room, a broken window let mosquitoes in, the AC drain leaked into the bathroom, leaving it constantly wet and smelling bad, with visible stains on the walls and curtains and mold on the walls and inside the mini‑fridge. The second room had a wall hole, heavily stained chairs, mosquitoes everywhere, and bed sheets that looked brown and discolored instead of clean white. When we asked for different rooms, the hotel only offered one replacement on another floor that smelled strongly of cigarette smoke, making it hard to breathe. We explained we were traveling as a family and needed two rooms on the same floor so the kids could stay close, but the hotel refused. The manager’s response was extremely disappointing and unprofessional; instead of fixing the problems he got upset, saying, “I don’t care. I’m already losing money because you booked. Go complain to them.” He made no real effort to resolve the situation or provide suitable accommodations. Because of the unsafe and unsanitary conditions and the manager’s unwillingness to help, we had no choice but to leave the hotel. After midnight we had to find another place to stay, finally leaving the property after 1:00 a.m., which caused significant inconvenience, stress, and extra expense for our family. We have already filed a formal complaint and request an investigation.

Vinod·Vor 2 Monaten

There is nothing to like about this place; it was the worst experience, a nightmare. At least they could have provided washed bed sheets; the washrooms were the worst. I didn’t like anything.

Prasad·Vor 3 Monaten

The hotel was very nice and the stay was comfortable, but the neatness left something to be desired.

Sridhar·Vor 6 Monaten

I was thoroughly impressed with the hotel's location, which made it easy to explore the surrounding area. However, my overall experience was marred by a few unfortunate incidents that left a sour taste in my mouth. Unfortunately, I found myself regretting my decision to stay here, and I wouldn't recommend it to anyone.

Sharma·Vor 9 Monaten

“You should dissociate from such properties”

I was shocked to find that the property itself was in a state of disrepair, and the surrounding area wasn't much better. The staff seemed completely unprofessional, which only added to my frustration. To be honest, everything about my stay was a letdown, from the moment I arrived to the moment I left.

Ashwani·Vor 9 Monaten