DORMERO HoHo Wien

“Freundliches und bemühtes Personal, leider Hygiene- und Organisationsmängel”

The location was good and the reception staff were friendly and helpful. In a previous stay a few years back everything had been fine. After we complained again, we were given a noticeably cleaner room and the staff member took care of it personally, and we received a free breakfast as an apology. The hotel said they had switched cleaning companies. However, the first room we got was clearly not cleaned: hair everywhere and on the sheets, used towels, dirty windows, heavily limescaled bathroom, and almost empty soap and shower gel dispensers. The bathroom door wouldn’t close, and the minibar only had one beer. When we were about to sleep, someone opened our door unannounced, apologized briefly, and left. In the evening we reported the problems at reception and arranged for cleaning the next day. When we returned, nothing had happened because the cleaning staff hadn’t been informed. Only after a second complaint did we get moved to a different room that was acceptable. Overall it was frustrating that we had to handle basic things like cleanliness and a proper room ourselves during our vacation.

Nico·Vor 3 Tagen

“Makelos, werde es auch wieder buchen!”

It was easy to reach, which made it very suitable for business trips.

Paul·Vor 4 Tagen

The location was good, but the rooms were dirty. We were on the 22nd floor and it got very loud at night because the insulation was poor. The garage entrance was very narrow.

Castrenze·Vor 4 Tagen

The view was awesome and the area was quiet. The place was dirty, which was disappointing. I was allowed to look at another room, but it wasn’t any cleaner. The staff tried to help, but clearly more effort is needed.

Johanna·Vor 5 Tagen

The spot was great, the room was fine, and the front desk did its job. But there were no towels in the room, and I couldn’t reach anyone by phone; I had to go down myself. They first said I should fetch the towels because they were short, then they promised to bring them, but they never did. The next day I had to descend again for towels, and they kept asking how many I needed, as if it were a new thing.

Ulan·Vor 5 Tagen