“Lovely setting however disappointing. It was not up to scratch and it didn't meet our expectations.”
The setting was lovely, rustic, close to Orvieto, gated with ample parking, and the pool area nice; the one‑bedroom apartment was a good size and the shower spacious. The property sits on the hill side leading into Orvieto, adjacent to the A1 freeway, the high‑speed train line, and the regional train line, so noise from all three was constant and sitting outside the apartment was unpleasant. Our apartment (called “ROSMARINO FLAT”) was okay, but the bar fridge was off when we arrived, there weren’t enough power points for kitchen appliances, and there was only a single hot plate for cooking. The bathroom had a broken toilet seat, the wall‑hung vanity/basin was loose as was the tap, and the hand towel hook fell off the wall. We reported these to staff. The room also had no WIFI connection even though it was advertised; this was reported to staff, who offered another WIFI network that also didn’t work. Zero reception/connectivity in the room; we had to sit outside the reception office for any WIFI. Staff were not concerned, offered no explanation or apology.
Melanie·Vor einer Woche