“A pleasant stay with wonderful staff and great hospitality, but several facilities need significant”
The staff were extremely friendly, welcoming and helpful throughout our 14-day stay. The hotel was very clean and had a pleasant, relaxing atmosphere. A special mention goes to the chef, who was very accommodating and prepared special meals for us on several occasions when we requested them. We genuinely appreciated the hospitality and personal attention from the team, and these were definitely the strongest parts of our stay. Considering the hotel was quite expensive, there were several areas that did not meet our expectations. Although the hotel had a large menu of around four or five pages, most of the time only two or three dishes were actually available. There were also a lot of flies around the dining area, which personally made the environment feel unhygienic. One evening, the electricity went off for approximately four hours and there did not appear to be an adequate backup generator. As our room had no balcony or window that could be opened, it became extremely hot without air conditioning, to the point where we had to lie on the floor for some time. There was also no running water in the bathroom during this period. The room was advertised as soundproof, but in our experience it was not soundproof at all and we could clearly hear outside noise. The Wi-Fi was also advertised as high-speed, but it was extremely slow and at times felt similar to using an old 3G mobile connection. We understand that issues such as bad weather and unexpected power cuts can be outside the hotel's control. However, considering the price we paid, we expected better infrastructure, reliable basic facilities and advertised features that accurately reflected what was actually provided
IjasVor 2 Monaten