“Overpriced, under-delivered, and deeply disappointing from check-in to checkout”
The views were good, which is natural. I paid for a room with a balcony but received a shabby room without one. I was moved to a higher‑grade room that was excessively hot, had no working TVs, and no internet. The service manager was very rude and refused any discount despite clear failures. The breakfast was cold and below standard. Walls were crumbling, paintwork was poor, shower temperature was unreliable, and the bedroom phone didn’t work. This level of service is unacceptable for the price and star rating, and when I raised concerns the response was dismissive and unprofessional.
ColinVor 5 Monaten